Refund policy

At PortGun, we are committed to delivering high-quality products and excellent customer service. If your order arrives damaged or defective we will gladly assist you with a return or refund.

1. Eligibility for Return/Refund

To ensure a smooth resolution, customers must notify us within 48 hours of delivery regarding any issue with the product. It is
Requests submitted after this window may not be eligible for return or refund.

Support Contact Before Return: Customers must contact PortGun Support before initiating any return to ensure a smooth and faster refund process. If a customer fails to contact our support team within 48 hours of facing the issue or places a return without prior communication, PortGun will not be responsible for any delays or issues related to the refund.

2. Required Evidence

To initiate a claim, customers must provide:

Clear photographs showing the product and the issue
A video clearly demonstrating the defect or malfunction
Images of the outer packaging

This documentation is essential for verification and quality assessment.

3. Verification & Approval Process

Once your evidence is received:

Our Quality Assurance team reviews the submission.
If approved, your refund will be processed to the original method of payment.
Refund timelines typically range from 5–7 business days, depending on your bank or payment provider.

Customers will be notified at each stage of the review process.

4. Non-Returnable / Ineligible Cases

Returns or refunds may not be accepted in the following situations:

Requests made after 48 hours of delivery
Products that have been used, damaged, or altered by the customer
Issues unrelated to product quality (e.g., personal preference or change of mind)
Missing or insufficient photo/video evidence

5. Contact & Support

For return or refund assistance, please reach out to our customer support team.
We aim to respond promptly and ensure a smooth, hassle-free experience.

📧 Customer Support: portgun.contact@gmail.com

📞 WhatsApp number: 8130974511

At PortGun, customer satisfaction is at the heart of everything we do.
We value your trust and will always strive to provide a reliable and transparent shopping experience.